Cookie – Troop

Helpful information for the 2020 Cookie Program

We appreciate your patience as we manage the fallout from COVID-19 on our Cookie Program and overall council activity. On behalf of every staff member and volunteer involved in the decision-making, we can assure you that YOU are front of mind in every decision we make. We are in this together and will do right by our members, regardless of the financial implications to our council.

We are suspending the Cookie Program
What does this mean? It means you must discontinue all public activity, including booths, walkabouts and lemonade stands effective immediately. We know many troops have already wrapped up their sale. We also know there are troops that strongly wish to continue selling. If this is your troop, we recommend you limit any activity to promoting online options like direct ship and Cookies4Heroes.

We have also been asked about friends and family efforts, “porch drops” and social media. We are realistic and understand some of you may continue selling cookies to friends and family or dropping off cookies on someone’s porch, but we ask you to first consider advice by local public health officials.

Regarding social media, please refrain from making broad asks for help on large audience sites. A post on your page asking friends and family to support your troop is okay. Posting to a marketplace or neighborhood site is not.

We are closing all cookie cupboards
We are so thankful to our cupboard volunteers and appreciate their willingness – and for many, the desire – to remain open. However, we are closing cupboards effectively immediately.

If you are concerned about your troop inventory…
We understand many of you are concerned about your troop inventory. Please be patient and allow us time to finalize our contingency plans. Please trust that our troops and members will be at the forefront of every decision we continue to make, and please understand it will take time for us to gather and finalize information.

We need you to update your troop in Smart Cookies
As a next step, we need you to assign cookies and finalize girl transfers in Smart Cookies immediately but no later than Wednesday, March 25. This will be incredibly helpful as we finalize our contingency plans for remaining inventory, troop sales goals and girl rewards.

We promise to keep you informed along the way and appreciate your support and grace as we organize and move forward as quickly as possible.




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