Thank you for your patience as we coordinate a smooth wind down to the Cookie Program and explore options to extend the sale and manage remaining inventory. Our priority is the safety and well-being of our girls, our volunteers and our community. That is why we suspended the Cookie Program.
We need to gather as much information as possible to understand where we are and take appropriate action to activate a community-wide response, but we understand that families are managing a lot right now. We are trying to provide as many answers as possible with this reality in mind. We’ve heard your questions over the past few days on various topics and will continue to provide guidance as we develop next steps. In the meantime, here are the top questions:
Why and how do we transfer sales to a girl in Smart Cookies?
We are asking you to assign sales that have taken place to date to girls in Smart Cookies as soon as possible, but no later than March 25, for the following reasons:
1. To keep track of girl rewards and work with the baker to manage any supply issues in advance.
2. To know troop inventory to help us make the best decisions.
Here is the Smart Cookies Transfer guide.
If you are transferring financial responsibility, use the Packages column. If you are transferring sales from a cookie booth, use the Smart Booth Divider instead. (Thank you to the over 700 troops that have taken action in the last few days.)
We are working on a plan for distributing girl rewards and will provide additional updates as more information becomes available. Stay tuned!
How do we collect money from parents?
Troop cookie managers are trying to complete financial transactions with their parents while also honoring social distancing guidelines. Here are some tips:
1. Use digital transfers and money-sending apps.
2. Provide parents with your troop’s bank account information so they can deposit money directly via online transfers or apps, or via the bank’s drive-through window. If parents are depositing directly to the troop account via the drive-through window, have parents take a picture of the deposit receipt and send it to the troop cookie manager as a record of the deposit. (Note: Some banks may assess processing fees for in-person transactions.)
3. If no other option is available, collect money and deposit it into your troop account by having parents mail a check to the troop cookie manager or by coordinating a doorstep drop off that honors social distancing guidelines. The troop cookie manager may be able to make a mobile deposit using a picture of the check.
We highly recommend using online banking to track activity and set up account notices to stay on top of bank activity and receive notifications. If you notice unexpected account activity, notify your bank immediately.
Can I hold an online fundraiser or ask for donations to cover my cookie inventory?
Troops and girls may choose to ask friends and family to purchase inventory that can be donated through the troop’s own Cookie Share or delivered later when deemed safe. For donations to Cookie Share, here is a receipt
for buyers who want a tax receipt for these contributions. Troops using Clover Go can now accept a credit card number over the phone and enter it directly into the Clover Go app to complete these transactions. Card present restrictions have been temporarily lifted due to the extraordinary circumstances.
Are we still supposed to return our consignment cookies March 21 – 23?
Cupboards are closed until at least March 31. Please hold on to your consignment cookies until we can safely re-open the cupboards and accept returns. If we are able to secure additional booths during an extended sale, you may have the option to participate in that as well. As you can imagine, that is still uncertain. In the meantime, place your cookies in a climate-controlled area for safe keeping.
When can my troop’s Cookie Share cookies be delivered to first responders?
In line with guidance that troops should not be meeting or interacting with the public, Cookie Share deliveries must be delayed until it is safe for both members and first responders. Please use this time to make cards and package your deliveries and wait for further guidance before beginning deliveries.
The council is working with GSUSA, national partners and the baker to evaluate additional ways to support troops who still have inventory after these types of activities, including taking back inventory.